Job Summary

We are looking for a proactive and strategic Client Services Manager to join our startup. The ideal candidate will manage the day-to-day operations of client services, ensuring exceptional service delivery and operational efficiency. You will oversee client onboarding, troubleshoot service issues, manage client relationships, and improve processes to drive customer satisfaction.

Key responsibilities

1. Manage and oversee client service operations and ensure timely delivery of services.
   
2. Lead client onboarding processes and ensure smooth integration with our services.
3. Develop and implement operational strategies to improve service efficiency.
4. Collaborate with internal teams to address client needs and resolve service issues.
5. Monitor client satisfaction metrics and implement improvement plans.

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Requirements

• Proven experience in operations or client services management.
  
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, startup environment.
• Leadership and team management experience.