Job Summary

We are seeking a Client Services Supervisor to lead and oversee daily operations for our new startup. The role involves managing a team to ensure excellent customer service delivery, optimizing operational processes, and fostering client relationships. The ideal candidate will demonstrate leadership, problem-solving, and the ability to work in a fast-paced, dynamic environment.

Key responsibilities

1. Supervise and support the client services team to meet performance goals.
2. Monitor and improve operational workflows to enhance service efficiency.
3. Handle escalated client issues and ensure timely resolutions.
4. Train and mentor team members to align with company standards.
5. Collaborate with other departments to streamline client service processes.
6. Analyze operational metrics to drive continuous improvement.

Requirements

• Previous supervisory experience in client services or operations.
• Strong communication and organizational skills.
• Ability to work under pressure and adapt to rapid changes.
• Problem-solving skills and a client-centric mindset.